A note from our founders regarding COVID-19
At the onset of the COVID-19 pandemic, Heart of Travel immediately suspended all travel-related activities and tourism services in all of our Latin American destinations. We have resumed small private group activities in Guatemala on a case-by-case basis, as of February 2021. We currently have an offering over more than 25+ tentative group tours scheduled for the second half of 2021 and all of 2022. Trips remain tentative and are subject to cancellation or postponement in the event travel to the destination is no longer feasible or considered to be a safe or responsible option for either or both our travelers are the communities in our destination countries.
Heart of Travel has created a new more flexible refund policy to make signing up for a trip a risk-free decision in the event of a cancellation or postponement. You can review the new policy below:
Trip Postponed by Heart of Travel
In the event, a Heart of Travel trip is not possible due to COVID-19 (be it due to border closures or because we’ve determined the trip is not in the best interest of travelers and/or employees) we will notify participants immediately of the cancellation or postponement of the trip. In the event, the trip is canceled less than 59 days prior to the start date the trip will not be refundable but rather postponed. Likewise, you can receive a full 100% credit for the amount paid, good towards any other Heart of Travel trip to any destination at any time.
If the trip is canceled with 60 days of notice or more, travelers will have the option to receive a full refund, join the trip at the postponed date or transfer the amount paid to an alternative trip.
Trip Cancelled by Client
In the event, a Heart of Travel trip is not canceled but you have chosen not to join the trip for whatever reason, including COVID-19 the following policy will apply:
- Cancellation 91 days or more before the trip start date: Fully refundable
- Cancellation 60 – 90 days before the trip start date: Loss of deposit, the rest of the trip payment is fully refundable.
- Cancellation 59 or fewer days before the trip’s start date: No refunds guaranteed however, you could apply 85% of your payment towards a future trip to the same destination or 70% towards a Heart of Travel trip to an alternate destination
In addition to our new refund policy, Heart of Travel has also implemented a variety of new policies in order to keep you safe while traveling, including staff training on COVID-19 safety protocols, reduced capacity regarding group size, and a number of people per vehicle and new travel insurance requirements. We are also working closely alongside our local providers to adhere to in-country and region’s COVID-19 request and guidelines. If you have any further questions regarding our COVID-19 policies and protocols please feel free to reach out to us via email at email@example.com to set up a Zoom call to chat further!