Refund Policy: We'd hate to see you cancel but we know things can come up so we've created a policy that's fair to all 🙏🏽

• Cancellation up to 24 hours after booking a trip: Fully refundable.
• Cancellation 181 days or more before the trip start date: Loss of deposit; the rest of the trip payment is fully refundable. 100% of the trip deposit can be transferred over to a different trip.
• Cancellation 121 - 180 days before the trip start date: 50% refund, minus the deposit. Deposit can be transferred over to a different trip.
• Cancellation 120 days before the trip’s start date: No refunds are guaranteed. Credit for a future Heart of Travel trip will be evaluated on a case-by-case basis.

If you can’t make it on a trip but you find someone else who can go in your place we are happy to transfer over your dues paid to this person’s account. However, in some instances, there may be a domestic flight or another type of reservation with a third-party supplier that can only be transferred to a new person with a transfer fee. In this case, you would be responsible for the transfer or cancellation fee.

*For a more flexible and generous cancellation policy be sure to add Heart of Travel Trip Protection, available at the time of registration only. 

Guaranteed Departures: We know how precious your travel days and dollars are. If you register for a trip and we don't hit the required minimum of participants - you have the option to transfer 100% of the funds paid over to another HOT trip of your choosing at any time. Or, you can opt to continue with the trip on the original dates, however, the itinerary is subject to small changes, and there will be an additional 15-20% surcharge based on the original trip price for a private tour, which can be customized further if desired.

Single Supplements: If you know you want your own space please upgrade to a single supplement at the time of booking. If you are traveling solo but open to a roommate we will do our best to match you with another travel. However, if HOT is unable to find a roommate for you, you will be responsible for paying the Single Supplement charge according to each trip

Pack light, but layered! Both Mexico City and San Miguel de Allende can have sunny days and chilly evenings, so layers are key —a light jacket or sweater will go a long way. Comfortable walking shoes are essential for cobblestone streets and market strolls. Don’t forget a swimsuit for the hot springs, and if you plan to join the optional hot air balloon ride, bring something cozy for the early morning.

In Mexico City and San Miguel de Allende, we recommend using a mix of cash and cards. Both cities have many restaurants, shops, and hotels that accept a wide range of card providers, but you’ll want some pesos for markets, small businesses, and tips. We suggest withdrawing a little spending cash (around $100–$200 USD at most) from an ATM as needed rather than carrying large amounts in advance.

This trip is designed to be accessible and enjoyable for most travelers. The pace is relaxed, with a good balance of guided activities and free time to rest or explore at your own rhythm. You can expect some light walking—through markets, museums, and charming historic streets—but nothing too intense or strenuous. If you prefer to skip optional experiences like the hot air balloon ride or walking tours, that’s totally fine. Comfort and flexibility are part of the journey.

Absolutely! Fiestas Patrias is one of the most joyful and colorful times to visit México. The streets come alive with music, food, dancing, and fireworks - locals of all ages take part, and visitors are always welcome. Whether you're cheering during the Grito de Independencia, tasting regional dishes at a plaza, or simply soaking up the festive energy, you'll feel part of something truly special. It’s an unforgettable way to experience México's warmth, pride, and deep cultural roots.